Privacy Policy

Effective Date: June 1, 2025

SYPP (“we,” “our,” or “us”) is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, and protect your information when you lease or purchase a SYPP Cloud Bar, with or without a Cloudtender, and when you engage with us for supply services or support.

1. Information We Collect
We may collect the following types of information:

Contact Information: Name, email address, phone number, business name, and shipping address.
Transactional Information: Purchase history, lease details, delivery instructions, and billing data.
Operational Information: Preferences related to your Cloud Bar setup, flavor profile selections, service scheduling, and staffing requirements.
Website Data: Information collected automatically via cookies and analytics tools (such as IP address, device type, and usage patterns).

2. How We Use Your Information
We use your information to:

• Process and manage orders, leases, and service requests
• Billing and administrative operations
• Deliver supplies and maintain Cloud Bar functionality
• Coordinate staffing and Cloudtender services where applicable
• Provide customer support and communicate service updates
• Improve our products, services, and customer experience
• Comply with legal obligations and protect our rights

3. Sharing Your Information
We do not sell or rent your personal information. We may share it with trusted service providers who help us operate our business, such as:

• Logistics and fulfillment partners
• Payment processors
• Cloudtenders (if contracted)
• IT and security service providers
• Communications

All partners are required to handle your data securely and in accordance with this policy.

4. Data Security
We take appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. However, no system is 100% secure, and we encourage you to contact us immediately if you suspect any breach.

5. Your Rights and Choices
You may contact us at any time to:

• Access or correct your information
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, please email us at info@syppit.com.

6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised policy will be posted on our website with an updated effective date.

7. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please reach out to us at:

SYPP Customer Experience Team
Email: help@syppit.com
Phone: 1 212-579-SYPP
Website: www.syppit.com